The world of Voice Over IP is taking off like a rocket ship filled with dynamite and everyone wants a piece of the pie. And when the pie is as big as this, and when the money involved for even a slight slither of pastry runs into millions of pounds profit, you can be sure that people are gonna want to take care of that investment and monitor the hell out of it.
The importance of monitoring cannot be overstated. Poor quality performance resulting in reduced communication capabilities and even down time can dramatically impact on a companies performance and profits - not to mention their hard-earned credibility.
Due to the nature of Voip technology, however, all of the components which are required to be working in order to successfully make calls are out of a company's direct control. This (unavoidable) relinquishment of power by all companies using this technology, is one of the biggest business stumbling blocks it faces, and the reason why effective monitoring is in such high demand.
Although there are several methods of monitoring, the most effective at the current time is known as end-to-end, a method which duplicates the calls to SIP devices and then analyzes the call reactions in order to assess the system services and quality. If a problem is noticed an alert will then be sent out informing the service provider.
Another significant benefit is that monitoring systems such as these can also provide in-depth, real-time, status and connectivity reports - offering sufficient detail to instantly address any error that may occur - via an interactive dashboard interface. Such reporting functionality as this has a wealth of options and potential, from historical reports for management purposes through to service level agreements.
Regardless of what a company's motivation for utilising monitoring systems may be - whether simply to ensure the risk of bad service provision is minimised or to gain valuable insights into their company's performance - the systems that are there have their advantages and should be utilised wherever possible.
Time, credibility and reliability all equate to money, and failure to provide basic securities and assurances for your clients will affect your profits and reputation, whatever business you are in. With Voip this effect is magnified due to the still unproven technology on which it is based.
As with any cutting edge technology still very much in its infancy, there will be teething problems - and Voice Over IP is very much in need of a good dentist. But if you are the kind of company easily dissuaded and put off from seeing the big picture by small glitches in the present, you need to consider whether you are set up to survive with those willing to take bigger chances. Maybe playing safe is a good thing, but then maybe playing safe isn't really playing at all.
The importance of monitoring cannot be overstated. Poor quality performance resulting in reduced communication capabilities and even down time can dramatically impact on a companies performance and profits - not to mention their hard-earned credibility.
Due to the nature of Voip technology, however, all of the components which are required to be working in order to successfully make calls are out of a company's direct control. This (unavoidable) relinquishment of power by all companies using this technology, is one of the biggest business stumbling blocks it faces, and the reason why effective monitoring is in such high demand.
Although there are several methods of monitoring, the most effective at the current time is known as end-to-end, a method which duplicates the calls to SIP devices and then analyzes the call reactions in order to assess the system services and quality. If a problem is noticed an alert will then be sent out informing the service provider.
Another significant benefit is that monitoring systems such as these can also provide in-depth, real-time, status and connectivity reports - offering sufficient detail to instantly address any error that may occur - via an interactive dashboard interface. Such reporting functionality as this has a wealth of options and potential, from historical reports for management purposes through to service level agreements.
Regardless of what a company's motivation for utilising monitoring systems may be - whether simply to ensure the risk of bad service provision is minimised or to gain valuable insights into their company's performance - the systems that are there have their advantages and should be utilised wherever possible.
Time, credibility and reliability all equate to money, and failure to provide basic securities and assurances for your clients will affect your profits and reputation, whatever business you are in. With Voip this effect is magnified due to the still unproven technology on which it is based.
As with any cutting edge technology still very much in its infancy, there will be teething problems - and Voice Over IP is very much in need of a good dentist. But if you are the kind of company easily dissuaded and put off from seeing the big picture by small glitches in the present, you need to consider whether you are set up to survive with those willing to take bigger chances. Maybe playing safe is a good thing, but then maybe playing safe isn't really playing at all.
About the Author:
Saul Saresi writes regularly about Voip systems and technology for his website which can be found here business phone to find out how much money you could save with your Voip service see here business voip system
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